Quest (Quanum)
Order and manage lab tests through Quest Diagnostics’ Quanum portal. Here is every workflow Tabflows automates in Quest (Quanum) for direct primary care clinics.
Automations
- Plain-language notes for normal Quest panels
Plain-language notes for normal Quest panels
Patients hear about normal results the same day.
Patient Messaging & Inbox - Ready summaries for patients calling about Quest results
Ready summaries for patients calling about Quest results
Result calls get a real answer on the first try.
Patient Messaging & Inbox - Show Quest trends next to supplement history before a visit
Show Quest trends next to supplement history before a visit
Providers see whether the supplements are moving the numbers.
Scheduling & Patient Outreach - Hold Northwind refills for patients overdue on monitoring labs
Hold Northwind refills for patients overdue on monitoring labs
Refills and safety labs stay in sync.
Prescriptions & Refills - Confirm thyroid labs before compounded thyroid reorders
Confirm thyroid labs before compounded thyroid reorders
Compounded thyroid refills stay tied to current labs.
Prescriptions & Refills - Catch callers who got a Quest bill the clinic should cover
Catch callers who got a Quest bill the clinic should cover
Members stop getting surprise lab bills.
Billing & Revenue - Collect payment for cash Quest panels before the draw
Collect payment for cash Quest panels before the draw
Cash lab orders are paid before the needle goes in.
Billing & Revenue - Lab result routing
Lab result routing
Matches incoming Quest and Labcorp results to the patient and routes them to the ordering provider.
Labs & Results - Out-of-range result flags
Out-of-range result flags
Moves results outside their reference range to the top of the provider's review queue.
Labs & Results - Open lab order tracking
Open lab order tracking
Flags lab orders that still have no result after a set number of days.
Labs & Results - Chase overdue Quest results for Akute lab orders
Chase overdue Quest results for Akute lab orders
No ordered lab goes unresulted.
Labs & Results - Chase Quest orders from Atlas with no results after 10 days
Chase Quest orders from Atlas with no results after 10 days
Ordered labs actually get drawn and resulted.
Labs & Results - Make sure Quest draws are done before Calendly results reviews
Make sure Quest draws are done before Calendly results reviews
Results reviews always have results to review.
Labs & Results - Turn Cerbo lab plans into Quest orders ready to sign
Turn Cerbo lab plans into Quest orders ready to sign
Lab orders are built without hunting for codes.
Labs & Results - Route abnormal Quest results to the ordering provider in Charm
Route abnormal Quest results to the ordering provider in Charm
Critical results reach the right physician in minutes.
Labs & Results - Catch duplicate lab orders against recent Quest results
Catch duplicate lab orders against recent Quest results
Patients skip unnecessary draws and costs.
Labs & Results - Stage Quest thyroid labs six weeks after a dose change
Stage Quest thyroid labs six weeks after a dose change
Every dose change gets its recheck.
Labs & Results - Escalate critical Quest values until a physician acknowledges
Escalate critical Quest values until a physician acknowledges
No critical value sits unread.
Labs & Results - Alert the care team when Quest results miss program targets
Alert the care team when Quest results miss program targets
Off-target results trigger action the day they arrive.
Labs & Results - Catch Quest labs promised in a visit but never ordered
Catch Quest labs promised in a visit but never ordered
Every lab the physician mentioned actually gets drawn.
Labs & Results - Flag Quest results that never arrived
Flag Quest results that never arrived
Lost and rejected labs get caught in days, not weeks.
Labs & Results - Draw pending Quest orders at this week's visits
Draw pending Quest orders at this week's visits
Fewer orders go stale before anyone draws them.
Labs & Results - Critical result callback log for Quest results
Critical result callback log for Quest results
Every critical value has a documented, timely callback.
Labs & Results - Show Quest results next to past outside results
Show Quest results next to past outside results
Physicians see the trend, not just one number.
Labs & Results - Draft Quest orders from the Healee visit plan
Draft Quest orders from the Healee visit plan
Ordered labs match the plan with no retyping.
Labs & Results - Find patients told to get Quest labs who never went
Find patients told to get Quest labs who never went
Ordered labs actually get drawn.
Labs & Results - Stage the recheck labs the hospital asked for
Stage the recheck labs the hospital asked for
Post-discharge labs happen on time.
Labs & Results - One lab timeline for members tested at both Labcorp and Quest
One lab timeline for members tested at both Labcorp and Quest
Physicians see the full lab trend no matter which lab drew it.
Labs & Results - Pull prior Quest results before ordering a Rupa panel
Pull prior Quest results before ordering a Rupa panel
Patients stop paying twice for the same test.
Labs & Results - File Quest results into SigmaMD charts with a review task
File Quest results into SigmaMD charts with a review task
Quest results reach the chart and the physician the same day.
Labs & Results - Track Quest trends across a client's wellness program
Track Quest trends across a client's wellness program
Clients and practitioners see measurable progress.
Analytics - Lab spend per member against membership revenue
Lab spend per member against membership revenue
Owners see which memberships labs are eating into.
Analytics - Explain unfamiliar Quest tests with cited evidence
Explain unfamiliar Quest tests with cited evidence
Uncommon results come with an explanation attached.
Clinical Reference - Guideline workup steps for abnormal Quest liver panels
Guideline workup steps for abnormal Quest liver panels
Liver workups follow the same evidence path every time.
Clinical Reference - Get Quest labs drawn before Amplify DPC annual physicals
Get Quest labs drawn before Amplify DPC annual physicals
Physicals happen with results already in hand.
Care Gaps & Prevention - Close athena care gaps with Quest results already on file
Close athena care gaps with Quest results already on file
Quality numbers reflect work already done.
Care Gaps & Prevention - Recall members overdue for annual labs
Recall members overdue for annual labs
Annual labs get done without manual chart reviews.
Care Gaps & Prevention - Flag care plan labs that are overdue at Quest
Flag care plan labs that are overdue at Quest
Care plan labs happen on schedule.
Care Gaps & Prevention - Find members who never used their included annual labs
Find members who never used their included annual labs
Members get the value they pay for before renewal.
Care Gaps & Prevention - Stage Quest orders for patients overdue on A1c
Stage Quest orders for patients overdue on A1c
Chronic care labs stay on schedule.
Care Gaps & Prevention - Flag GLP-1 patients due for follow-up Quest labs
Flag GLP-1 patients due for follow-up Quest labs
GLP-1 patients stay on their monitoring schedule.
Care Gaps & Prevention - Baseline labs before new psych med starts
Baseline labs before new psych med starts
New meds start with the right baselines.
Care Gaps & Prevention - Register employees for an onsite Quest screening day
Register employees for an onsite Quest screening day
Employer screening days run from one clean list.
Employer Groups & Sponsors
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