Ready summaries for patients calling about Quest results
Result calls get a real answer on the first try. Patient messages never stop, and in a membership practice a slow reply is felt. The work is reading, sorting and drafting, so the team can spend its time on the reply itself.
- Saved per call, estimated
- ~5 min
- Roles it helps: front desk and nurse and MA
- 2
- Steps Tabflows handles for your team
- 3
How it runs
Starts: When a patient calls about results on Weave.
- Step 1
Match the caller to their latest Quest order.
- Step 2
Show result status and whether the physician has reviewed it.
- Step 3
Create a nurse callback task when results need discussion.
Everything lands for your team to review, so the clinic stays in charge of every decision.
More Quest (Quanum) automations
See all →
Plain-language notes for normal Quest panels
Patients hear about normal results the same day.
Patient Messaging & InboxPlain-language notes for normal Quest panels
Show Quest trends next to supplement history before a visit
Providers see whether the supplements are moving the numbers.
Scheduling & Patient OutreachShow Quest trends next to supplement history before a visit
Hold Northwind refills for patients overdue on monitoring labs
Refills and safety labs stay in sync.
Prescriptions & RefillsHold Northwind refills for patients overdue on monitoring labs
Confirm thyroid labs before compounded thyroid reorders
Compounded thyroid refills stay tied to current labs.
Prescriptions & RefillsConfirm thyroid labs before compounded thyroid reorders
Catch callers who got a Quest bill the clinic should cover
Members stop getting surprise lab bills.
Billing & RevenueCatch callers who got a Quest bill the clinic should cover
Collect payment for cash Quest panels before the draw
Cash lab orders are paid before the needle goes in.
Billing & RevenueCollect payment for cash Quest panels before the draw
Docs & guides
Tabflows University
Short lessons on running a calmer clinic with the tools you already have.
Learn with Tabflows →Learn with TabflowsDPC operations blog
Our best writing on DPC workflow, front-desk operations and clinic software.
Explore the blog →Explore the blogIntegrations
Every tool Tabflows connects to, and what it can do with each one.
Explore integrations →Explore integrationsCase studies
How DPC and concierge clinics use Tabflows day to day.
Read the stories →Read the stories
Get help from our team
Tabflows engineers
We set this up on your Quest (Quanum) and Weave accounts and keep it tuned to how your clinic works.
Hire Tabflows →Frequently asked questions
Will patients get messages we haven't approved?
No. Tabflows drafts and sorts; your front desk and nurse and MA reads, edits and sends. Nothing reaches a patient until someone on your team approves it.
Do we need to switch from Quest (Quanum) and Weave?
No. Ready summaries for patients calling about Quest results works inside the Quest (Quanum) and Weave accounts your clinic already uses. There is nothing to migrate and no new system for your team to learn.
When does it run?
It starts when a patient calls about results on Weave. Tabflows works through 3 steps, and the result lands with your front desk and nurse and MA, saving an estimated 5 min per call.