Give callers their Northwind shipment status on the callback
Shipment calls take one minute instead of ten. Supplements, compounded meds and in-house dispensing each live in their own system. Keeping orders, stock and the chart in step is daily busywork.
- Saved per call, estimated
- ~8 min
- Role it helps: front desk
- 1
- Steps Tabflows handles for your team
- 4
How it runs
Starts: When HelpCare logs a call about a medication shipment.
- Step 1
Match the caller to their Northwind order.
- Step 2
Pull ship date, carrier and tracking.
- Step 3
Add it to the callback task.
- Step 4
Flag delayed or failed shipments to the MA.
Everything lands for your team to review, so the clinic stays in charge of every decision.
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Docs & guides
Tabflows University
Short lessons on running a calmer clinic with the tools you already have.
Learn with Tabflows →Learn with TabflowsDPC operations blog
Our best writing on DPC workflow, front-desk operations and clinic software.
Explore the blog →Explore the blogIntegrations
Every tool Tabflows connects to, and what it can do with each one.
Explore integrations →Explore integrationsCase studies
How DPC and concierge clinics use Tabflows day to day.
Read the stories →Read the stories
Get help from our team
Tabflows engineers
We set this up on your HelpCare and Northwind Pharmaceuticals accounts and keep it tuned to how your clinic works.
Hire Tabflows →Frequently asked questions
Does it place orders without us?
No. It stages orders and stock changes for your front desk to check and approve before anything is ordered or dispensed.
Do we need to switch from HelpCare and Northwind Pharmaceuticals?
No. Give callers their Northwind shipment status on the callback works inside the HelpCare and Northwind Pharmaceuticals accounts your clinic already uses. There is nothing to migrate and no new system for your team to learn.
When does it run?
It starts when HelpCare logs a call about a medication shipment. Tabflows works through 4 steps, and the result lands with your front desk, saving an estimated 8 min per call.