Log after-hours HelpCare calls on the Charm chart
The morning team knows every overnight call before 8am. Patient messages never stop, and in a membership practice a slow reply is felt. The work is reading, sorting and drafting, so the team can spend its time on the reply itself.
- Saved per call, estimated
- ~5 min
- Roles it helps: physician and nurse and MA
- 2
- Steps Tabflows handles for your team
- 4
How it runs
Starts: When an after-hours call ends in HelpCare.
- Step 1
Tabflows reads the call summary.
- Step 2
Matches the patient's Charm chart.
- Step 3
Stages a call note on the chart for physician sign-off.
- Step 4
Creates a morning follow-up task ranked by urgency.
Everything lands for your team to review, so the clinic stays in charge of every decision.
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Docs & guides
Tabflows University
Short lessons on running a calmer clinic with the tools you already have.
Learn with Tabflows →Learn with TabflowsDPC operations blog
Our best writing on DPC workflow, front-desk operations and clinic software.
Explore the blog →Explore the blogIntegrations
Every tool Tabflows connects to, and what it can do with each one.
Explore integrations →Explore integrationsCase studies
How DPC and concierge clinics use Tabflows day to day.
Read the stories →Read the stories
Get help from our team
Tabflows engineers
We set this up on your CharmEHR and HelpCare accounts and keep it tuned to how your clinic works.
Hire Tabflows →Frequently asked questions
Will patients get messages we haven't approved?
No. Tabflows drafts and sorts; your physician and nurse and MA reads, edits and sends. Nothing reaches a patient until someone on your team approves it.
Do we need to switch from CharmEHR and HelpCare?
No. Log after-hours HelpCare calls on the Charm chart works inside the CharmEHR and HelpCare accounts your clinic already uses. There is nothing to migrate and no new system for your team to learn.
When does it run?
It starts when an after-hours call ends in HelpCare. Tabflows works through 4 steps, and the result lands with your physician and nurse and MA, saving an estimated 5 min per call.