Catch calls that fell between HelpCare and Weave
No caller falls through the gap between two phone systems. Requests land in chat, the chart, the inbox and the hallway. One list the whole team can see is what keeps them from falling through the gaps.
- Saved per week, estimated
- ~45 min
- Roles it helps: front desk and practice owner
- 2
- Steps Tabflows handles for your team
- 4
How it runs
Starts: Every morning at 7:30am.
- Step 1
Pull missed and unreturned calls from Weave.
- Step 2
Match them against calls HelpCare handled.
- Step 3
List callers nobody reached.
- Step 4
Create front desk callback tasks by priority.
Everything lands for your team to review, so the clinic stays in charge of every decision.
More HelpCare automations
See all →
Turn Helpcare call notes into Akute chart tasks
Every call becomes a tracked task with context.
Patient Messaging & InboxTurn Helpcare call notes into Akute chart tasks
Log overnight HelpCare calls in Atlas with callback tasks
Every after-hours call is charted and returned before clinic opens.
Patient Messaging & InboxLog overnight HelpCare calls in Atlas with callback tasks
Log after-hours HelpCare calls on the Charm chart
The morning team knows every overnight call before 8am.
Patient Messaging & InboxLog after-hours HelpCare calls on the Charm chart
Prep physician callback dictation from HelpCare call summaries
Callbacks start with context and end documented.
Patient Messaging & InboxPrep physician callback dictation from HelpCare call summaries
Turn overnight Helpcare calls into triaged Elation tasks
The morning team starts with every overnight call matched and triaged.
Patient Messaging & InboxTurn overnight Helpcare calls into triaged Elation tasks
Send Helpcare call summaries to the patient's care coordinator
Calls reach the person who knows the patient.
Patient Messaging & InboxSend Helpcare call summaries to the patient's care coordinator
Docs & guides
Tabflows University
Short lessons on running a calmer clinic with the tools you already have.
Learn with Tabflows →Learn with TabflowsDPC operations blog
Our best writing on DPC workflow, front-desk operations and clinic software.
Explore the blog →Explore the blogIntegrations
Every tool Tabflows connects to, and what it can do with each one.
Explore integrations →Explore integrationsCase studies
How DPC and concierge clinics use Tabflows day to day.
Read the stories →Read the stories
Get help from our team
Tabflows engineers
We set this up on your HelpCare and Weave accounts and keep it tuned to how your clinic works.
Hire Tabflows →Frequently asked questions
Will this flood my team with more tasks?
No. Tasks follow your clinic's rules for who handles what, so each one lands with the right person, with the context already attached.
Do we need to switch from HelpCare and Weave?
No. Catch calls that fell between HelpCare and Weave works inside the HelpCare and Weave accounts your clinic already uses. There is nothing to migrate and no new system for your team to learn.
When does it run?
It starts every morning at 7:30am. Tabflows works through 4 steps, and the result lands with your front desk and practice owner, saving an estimated 45 min per week.