Answer at-home test kit calls with live Rupa order status
Kit questions get answered without logging into Rupa. Lab orders and results move between your EHR and your labs, and every result has to reach the right patient and the right provider.
- Saved per call, estimated
- ~6 min
- Role it helps: front desk
- 1
- Steps Tabflows handles for your team
- 4
How it runs
Starts: When HelpCare logs a call about a test kit.
- Step 1
Match the caller to their Rupa order.
- Step 2
Pull kit shipped, received and result status.
- Step 3
Add it to the callback task.
- Step 4
Flag kits stuck over 21 days to the MA.
Everything lands for your team to review, so the clinic stays in charge of every decision.
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Prep physician callback dictation from HelpCare call summaries
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Turn overnight Helpcare calls into triaged Elation tasks
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Send Helpcare call summaries to the patient's care coordinator
Calls reach the person who knows the patient.
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Docs & guides
Tabflows University
Short lessons on running a calmer clinic with the tools you already have.
Learn with Tabflows →Learn with TabflowsDPC operations blog
Our best writing on DPC workflow, front-desk operations and clinic software.
Explore the blog →Explore the blogIntegrations
Every tool Tabflows connects to, and what it can do with each one.
Explore integrations →Explore integrationsCase studies
How DPC and concierge clinics use Tabflows day to day.
Read the stories →Read the stories
Get help from our team
Tabflows engineers
We set this up on your HelpCare and Rupa Health accounts and keep it tuned to how your clinic works.
Hire Tabflows →Frequently asked questions
Does Tabflows interpret lab results?
No. It matches each result to the right patient and gets it to the ordering provider, who reviews it and decides what happens next.
Do we need to switch from HelpCare and Rupa Health?
No. Answer at-home test kit calls with live Rupa order status works inside the HelpCare and Rupa Health accounts your clinic already uses. There is nothing to migrate and no new system for your team to learn.
When does it run?
It starts when HelpCare logs a call about a test kit. Tabflows works through 4 steps, and the result lands with your front desk, saving an estimated 6 min per call.