Escalate calls with crisis language to the treating clinician
High-risk calls reach the right clinician within minutes. Patient messages never stop, and in a membership practice a slow reply is felt. The work is reading, sorting and drafting, so the team can spend its time on the reply itself.
- Saved per case, estimated
- ~15 min
- Roles it helps: physician and front desk
- 2
- Steps Tabflows handles for your team
- 4
How it runs
Starts: When a HelpCare call contains risk or crisis language.
- Step 1
Match the caller to their SimplePractice client.
- Step 2
Pull clinician, last session and safety plan status.
- Step 3
Create an urgent task for the clinician.
- Step 4
Notify the front desk lead.
Everything lands for your team to review, so the clinic stays in charge of every decision.
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Log after-hours HelpCare calls on the Charm chart
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Prep physician callback dictation from HelpCare call summaries
Callbacks start with context and end documented.
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Turn overnight Helpcare calls into triaged Elation tasks
The morning team starts with every overnight call matched and triaged.
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Send Helpcare call summaries to the patient's care coordinator
Calls reach the person who knows the patient.
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Docs & guides
Tabflows University
Short lessons on running a calmer clinic with the tools you already have.
Learn with Tabflows →Learn with TabflowsDPC operations blog
Our best writing on DPC workflow, front-desk operations and clinic software.
Explore the blog →Explore the blogIntegrations
Every tool Tabflows connects to, and what it can do with each one.
Explore integrations →Explore integrationsCase studies
How DPC and concierge clinics use Tabflows day to day.
Read the stories →Read the stories
Get help from our team
Tabflows engineers
We set this up on your HelpCare and SimplePractice accounts and keep it tuned to how your clinic works.
Hire Tabflows →Frequently asked questions
Will patients get messages we haven't approved?
No. Tabflows drafts and sorts; your physician and front desk reads, edits and sends. Nothing reaches a patient until someone on your team approves it.
Do we need to switch from HelpCare and SimplePractice?
No. Escalate calls with crisis language to the treating clinician works inside the HelpCare and SimplePractice accounts your clinic already uses. There is nothing to migrate and no new system for your team to learn.
When does it run?
It starts when a HelpCare call contains risk or crisis language. Tabflows works through 4 steps, and the result lands with your physician and front desk, saving an estimated 15 min per case.