Build after-hours call protocols from your top call reasons
After-hours staff follow protocols built for your real calls. Your providers look things up between visits all day. Tabflows brings the reference they already use to the task in front of them, and the provider makes every call.
- Saved per quarter, estimated
- ~4 hrs
- Roles it helps: physician and practice owner
- 2
- Steps Tabflows handles for your team
- 4
How it runs
Starts: Every quarter.
- Step 1
Group last quarter's after-hours calls by reason in HelpCare.
- Step 2
Pull UpToDate triage guidance for the top reasons.
- Step 3
Draft a protocol sheet per reason.
- Step 4
Physician reviews and approves.
Everything lands for your team to review, so the clinic stays in charge of every decision.
More HelpCare automations
See all →
Turn Helpcare call notes into Akute chart tasks
Every call becomes a tracked task with context.
Patient Messaging & InboxTurn Helpcare call notes into Akute chart tasks
Log overnight HelpCare calls in Atlas with callback tasks
Every after-hours call is charted and returned before clinic opens.
Patient Messaging & InboxLog overnight HelpCare calls in Atlas with callback tasks
Log after-hours HelpCare calls on the Charm chart
The morning team knows every overnight call before 8am.
Patient Messaging & InboxLog after-hours HelpCare calls on the Charm chart
Prep physician callback dictation from HelpCare call summaries
Callbacks start with context and end documented.
Patient Messaging & InboxPrep physician callback dictation from HelpCare call summaries
Turn overnight Helpcare calls into triaged Elation tasks
The morning team starts with every overnight call matched and triaged.
Patient Messaging & InboxTurn overnight Helpcare calls into triaged Elation tasks
Send Helpcare call summaries to the patient's care coordinator
Calls reach the person who knows the patient.
Patient Messaging & InboxSend Helpcare call summaries to the patient's care coordinator
Docs & guides
Tabflows University
Short lessons on running a calmer clinic with the tools you already have.
Learn with Tabflows →Learn with TabflowsDPC operations blog
Our best writing on DPC workflow, front-desk operations and clinic software.
Explore the blog →Explore the blogIntegrations
Every tool Tabflows connects to, and what it can do with each one.
Explore integrations →Explore integrationsCase studies
How DPC and concierge clinics use Tabflows day to day.
Read the stories →Read the stories
Get help from our team
Tabflows engineers
We set this up on your HelpCare and UpToDate accounts and keep it tuned to how your clinic works.
Hire Tabflows →Frequently asked questions
Does Tabflows make clinical decisions?
No. It brings the reference your providers already trust into the task in front of them. Every clinical call stays with your physician.
Do we need to switch from HelpCare and UpToDate?
No. Build after-hours call protocols from your top call reasons works inside the HelpCare and UpToDate accounts your clinic already uses. There is nothing to migrate and no new system for your team to learn.
When does it run?
It starts every quarter. Tabflows works through 4 steps, and the result lands with your physician and practice owner, saving an estimated 4 hrs per quarter.