Troubleshoot Tabflows Mobile

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Sidekick does not open

1. Go directly to https://app.tabflows.com/sidekick.
2. Confirm you are signed in with the correct Tabflows account.
3. Reload the page.
4. Try a current version of your mobile browser.
5. If the page remains unavailable, contact Support to confirm Sidekick access for your account.

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The keyboard covers part of the conversation

Rotate the phone back to portrait mode, dismiss and reopen the keyboard, or reload the page. Sidekick is designed to resize around the mobile keyboard, but a browser can occasionally keep an old viewport size.

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Voice input is not working

• Allow microphone access for Tabflows in your browser's site settings.
• Reload Sidekick after changing permission.
• Check your internet connection.
• Close another app that may be using the microphone.
• Type the prompt if voice input is unavailable.

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A file will not upload

Confirm that:

• The file is a JPEG, PNG, WebP, or GIF image, or a PDF, CSV, TXT, DOC, DOCX, XLS, or XLSX file.
• The file is no larger than 20 MB.
• No more than five files are attached to the prompt.
• Your browser can access the phone's photos or files.

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Sidekick is using the wrong patient

Clear the selected patient, search again, and confirm the name before sending another question. Start a new chat if the old thread contains unrelated patient context.

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Information is missing

Ask Sidekick to show the source. Confirm the correct patient and file are selected. If the information only exists on a live EHR page, switch to desktop Chrome with the Tabflows extension or manually attach the relevant file.

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The answer is slow or incomplete

1. Wait for the response to finish.
2. Ask for one outcome at a time.
3. Remove unrelated pasted content or files.
4. Shorten the request.
5. Ask a focused follow-up for the missing part.

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An EHR action is not available

Direct EHR interaction requires desktop Chrome and the Tabflows extension. Mobile Sidekick can prepare the work, but it cannot control a live EHR tab on your phone.

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Copy support details

If Sidekick shows an error, use Copy support details when the button is available. Send the copied details to support@tabflows.com with a short description of what you were doing.

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