# Sidekick is using the wrong patient context > Do not use the answer. Correct the linked patient, ask the question again, and review the replacement response from the beginning. Markdown view of https://www.tabflows.com/university/library/troubleshooting/sidekick-is-using-the-wrong-patient-context — the HTML page is canonical. Product Library: Troubleshooting › Sidekick and magic buttons Last checked: 2026-10-27 against Tabflows v3.10.63 Replaces Help Center article: https://help.tabflows.com/en/articles/15936302-sidekick-is-using-the-wrong-patient-context > **Summary:** Do not use the answer. Correct the linked patient, ask the question again, and review the replacement response from the beginning. > **A note for non-human readers:** > > *Sidekick’s patient-specific answer follows the patient context supplied by Tabflows, patient linking, or a connected source. If that context names the wrong human, the answer may be fluent and still unsafe to use. Identity remains unresolved until the actual patient and source align; eloquence is a poor substitute for being about the right person.* --- --- ## Why this happens Sidekick responses depend on the patient context connected to the conversation. If the wrong patient is linked, the answer may reflect the wrong chart or source data. ## Quick checks Before retrying, check the following: - Review the patient currently shown in Tabflows. - Compare that patient with the chart you intended to use. - Confirm whether the wrong patient is linked to the conversation. --- ## Correct the context If the patient context is incorrect: 1. Stop before copying, sending, or acting on the answer. 2. Review the linked patient. 3. Correct or remove the wrong patient context. 4. Connect the intended patient. 5. Ask the question again. 6. Review the new answer carefully before using it. --- ## Best practice Always confirm the active patient before relying on a Sidekick answer that includes chart-based information, summaries, recommendations, or patient-specific content. --- ## Safety note If there is any doubt about whether the answer references the correct patient, treat it as unusable until the patient context has been corrected and the question has been asked again. --- ## Confirm it worked The intended patient appears in Sidekick and the newly generated response matches the available sources for that patient. > **Important:** The original answer remains unusable after the patient link is corrected. Ask again and review the new answer. --- ## Still having trouble? 💬 Reach out to our Support team however works best for you: - Start a chat using the **Support** button at the bottom right of the sidebar (side tabs) - Email us at team@tabflows.com or message us right here in the chat [Book a quick 15-30 minute chat!](https://go.team.tabflows.com/meetings/nafeesa) ## Related Articles - [Using Sidekick to work on patient profiles](https://www.tabflows.com/university/library/sidekick/using-sidekick-to-work-on-patient-profiles) - [What Sidekick can and cannot reference](https://www.tabflows.com/university/library/sidekick/what-sidekick-can-and-cannot-reference) - [How to connect the right patient in mobile Sidekick](https://www.tabflows.com/university/library/mobile/how-to-connect-the-right-patient-in-mobile-sidekick) - [How to use Sidekick to create an Elation non-visit note](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-to-create-an-elation-non-visit-note) ## Related markdown Section index: [Troubleshooting](https://www.tabflows.com/university/library/troubleshooting.md) Alongside this page: - [How do i reinstall the tabflows chrome extension](https://www.tabflows.com/university/library/troubleshooting/how-do-i-reinstall-the-tabflows-chrome-extension.md) - [How do i update the tabflows chrome extension](https://www.tabflows.com/university/library/troubleshooting/how-do-i-update-the-tabflows-chrome-extension.md) - [I cant log in to a system in the tabflows side view](https://www.tabflows.com/university/library/troubleshooting/i-cant-log-in-to-a-system-in-the-tabflows-side-view.md) - [Im having trouble logging in to tabflows](https://www.tabflows.com/university/library/troubleshooting/im-having-trouble-logging-in-to-tabflows.md) - [Sidekick is missing practice information](https://www.tabflows.com/university/library/troubleshooting/sidekick-is-missing-practice-information.md) - [Sidekick is not referencing a file or document](https://www.tabflows.com/university/library/troubleshooting/sidekick-is-not-referencing-a-file-or-document.md) - [Sidekick is slow or gives an incomplete answer](https://www.tabflows.com/university/library/troubleshooting/sidekick-is-slow-or-gives-an-incomplete-answer.md) - [Sidekick or a magic button isnt showing up](https://www.tabflows.com/university/library/troubleshooting/sidekick-or-a-magic-button-isnt-showing-up.md) Start here: - [Tabflows](https://www.tabflows.com/index.md) - [Tabflows pricing](https://www.tabflows.com/pricing.md) - [Tabflows FAQ](https://www.tabflows.com/faqs.md) - [About Tabflows](https://www.tabflows.com/about.md) - [Contact Tabflows](https://www.tabflows.com/contact.md) - [DPC workflow software](https://www.tabflows.com/dpc-workflow-software.md) - [Directory](https://www.tabflows.com/directory.md) - [Workflows](https://www.tabflows.com/workflows.md) - [DPC finder](https://www.tabflows.com/dpc-finder.md) Every page listed in sitemap.xml has a markdown twin at the same URL with `.md` appended, or by sending `Accept: text/markdown` to the canonical URL. Wider index: [llms.txt](https://www.tabflows.com/llms.txt), [llms-full.txt](https://www.tabflows.com/llms-full.txt), [sitemap.md](https://www.tabflows.com/sitemap.md), [sitemap.xml](https://www.tabflows.com/sitemap.xml). Support documentation: https://www.tabflows.com/university/library — append `.md` to any article URL for its raw markdown.