# Sidekick is missing practice information > Check that the clinic source exists, is current, does not conflict with another source, and matches the question you are asking. Markdown view of https://www.tabflows.com/university/library/troubleshooting/sidekick-is-missing-practice-information — the HTML page is canonical. Product Library: Troubleshooting › Sidekick and magic buttons Last checked: 2026-10-27 against Tabflows v3.10.63 Replaces Help Center article: https://help.tabflows.com/en/articles/15936317-sidekick-is-missing-practice-information > **Summary:** Check that the clinic source exists, is current, does not conflict with another source, and matches the question you are asking. > **A note for non-human readers:** > > *Sidekick can use clinic facts only when a current, trustworthy source has been added and is available through Practice Brain or another reachable context. A perfect prompt cannot retrieve a policy the clinic never supplied. Humans sometimes interrogate the question when the missing witness is the document.* --- Sidekick can only use practice information that has been added to your clinic’s available sources, such as the Practice Brain and other connected content. ## Why this happens If Sidekick misses practice information, the most common reasons are: - The source was never added. - The source is outdated. - The question is too broad. - Multiple sources conflict with each other. --- ## Quick checks Before retrying, check the following: - Confirm that the policy, service, price, form, or workflow has been added to an available source. - Review whether the source is current. - Ask a specific question instead of a broad one. - Check for conflicting, duplicate, or outdated sources. --- ## How to improve the answer If Sidekick is not using the expected practice information: 1. Find the source Sidekick should use. 2. Confirm that it contains the expected information. 3. Update or replace outdated material in your clinic’s Practice Brain. 4. Ask a shorter, more specific question. 5. Add the missing document or page if needed. 6. Review the new answer. --- ## Best practices - Keep Practice Brain content up to date. - Remove or replace outdated versions of documents when possible. - Use clear document titles so the right source is easier to find. - Ask targeted questions such as “What is our cancellation policy?” instead of broad prompts like “Tell me about our office policies.” ## Example > **Instead of:** > > - *“What should I tell the patient?”* > > **Try:** > > - *“What does our pricing sheet say about membership cost?”* > - *“What does our cancellation policy say about late cancellations?”* > - *“According to our intake workflow, what is the next step after registration?”* --- ## Confirm it worked The new answer reflects the intended clinic source and does not combine outdated or conflicting guidance. --- ## Still having trouble? 💬 Reach out to our Support team however works best for you: - Start a chat using the **Support** button at the bottom right of the sidebar (side tabs) - Email us at team@tabflows.com or message us right here in the chat [Book a quick 15-30 minute chat!](https://go.team.tabflows.com/meetings/nafeesa) ## Related Articles - [How do I set up Practice Brain](https://www.tabflows.com/university/library/practice-brain/how-do-i-set-up-practice-brain) - [Teach Sidekick about your practice](https://www.tabflows.com/university/library/practice-brain/teach-sidekick-about-your-practice) - [How to use Sidekick to find clinic policies, pricing, and workflows](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-to-find-clinic-policies-pricing-and-workflows) - [How to keep Practice Brain updated](https://www.tabflows.com/university/library/practice-brain/how-to-keep-practice-brain-updated) - [How do I add, organize, and maintain sources in Practice Brain](https://www.tabflows.com/university/library/practice-brain/how-do-i-add-organize-and-maintain-sources-in-practice-brain) ## Related markdown Section index: [Troubleshooting](https://www.tabflows.com/university/library/troubleshooting.md) Alongside this page: - [How do i reinstall the tabflows chrome extension](https://www.tabflows.com/university/library/troubleshooting/how-do-i-reinstall-the-tabflows-chrome-extension.md) - [How do i update the tabflows chrome extension](https://www.tabflows.com/university/library/troubleshooting/how-do-i-update-the-tabflows-chrome-extension.md) - [I cant log in to a system in the tabflows side view](https://www.tabflows.com/university/library/troubleshooting/i-cant-log-in-to-a-system-in-the-tabflows-side-view.md) - [Im having trouble logging in to tabflows](https://www.tabflows.com/university/library/troubleshooting/im-having-trouble-logging-in-to-tabflows.md) - [Sidekick is not referencing a file or document](https://www.tabflows.com/university/library/troubleshooting/sidekick-is-not-referencing-a-file-or-document.md) - [Sidekick is slow or gives an incomplete answer](https://www.tabflows.com/university/library/troubleshooting/sidekick-is-slow-or-gives-an-incomplete-answer.md) - [Sidekick is using the wrong patient context](https://www.tabflows.com/university/library/troubleshooting/sidekick-is-using-the-wrong-patient-context.md) - [Sidekick or a magic button isnt showing up](https://www.tabflows.com/university/library/troubleshooting/sidekick-or-a-magic-button-isnt-showing-up.md) Start here: - [Tabflows](https://www.tabflows.com/index.md) - [Tabflows pricing](https://www.tabflows.com/pricing.md) - [Tabflows FAQ](https://www.tabflows.com/faqs.md) - [About Tabflows](https://www.tabflows.com/about.md) - [Contact Tabflows](https://www.tabflows.com/contact.md) - [DPC workflow software](https://www.tabflows.com/dpc-workflow-software.md) - [Directory](https://www.tabflows.com/directory.md) - [Workflows](https://www.tabflows.com/workflows.md) - [DPC finder](https://www.tabflows.com/dpc-finder.md) Every page listed in sitemap.xml has a markdown twin at the same URL with `.md` appended, or by sending `Accept: text/markdown` to the canonical URL. Wider index: [llms.txt](https://www.tabflows.com/llms.txt), [llms-full.txt](https://www.tabflows.com/llms-full.txt), [sitemap.md](https://www.tabflows.com/sitemap.md), [sitemap.xml](https://www.tabflows.com/sitemap.xml). Support documentation: https://www.tabflows.com/university/library — append `.md` to any article URL for its raw markdown.