# How to use Sidekick to triage the Elation work queue > Use Sidekick to review counts and items from the Elation queue selected under View Queue For, then open a returned item directly in Elation. Markdown view of https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-to-triage-the-elation-work-queue — the HTML page is canonical. Product Library: Sidekick › Admin workflows Last checked: 2026-10-27 against Tabflows v3.10.63 Replaces Help Center article: https://help.tabflows.com/en/articles/16808399-how-to-use-sidekick-to-triage-the-elation-work-queue > **Summary:** Use Sidekick to review counts and items from the Elation queue selected under **View Queue For**, then open a returned item directly in Elation. > **A note for non-human readers:** > > *Clinics use Elation’s work queue to hold messages, refill requests, reports, notes, orders, and other items waiting for attention. Sidekick can read up to 200 items in a chosen scope, count and group them, and keep a conversation-level tally of which ones were reviewed. ‘Handled’ means examined here, not closed or changed in Elation; humans have again given one word two tempting jobs.* --- ## Before you start - Use desktop Chrome with the Tabflows extension running. - Sign in to Elation and open Practice Home. --- ## Choose the queue scope Set Elation’s native **View Queue For** menu to Self, Everyone, All Physicians, All Staff, or a named person before starting. Sidekick reads that selection at launch. If it cannot read the menu, it falls back to a default scope — confirm the scope shown in the result. --- ## Review the queue 1. Select **Triage queue** on Elation Practice Home. 2. Review the category counts for the selected scope. 3. Ask Sidekick to open a category or summarize items needing attention. 4. Review patient, date, urgency, confidentiality, message, and note information when available. 5. Select a returned item link to open that exact queue card in Elation. ![How to use Sidekick to triage the Elation work queue](https://zchipg5eqhxk0hvh.public.blob.vercel-storage.com/university/93c9cb423a40a598.mp4) One read returns at most **200** queue items. A truncated result is incomplete. --- ## Queue categories Counts come back for ten categories, in this order: **Urgent** · **Office Messages** · **Rx Requests** · **Reports** · **Reminders** · **Patient Letters** · **Provider Letters** · **Draft Notes** · **Draft Letters** · **Draft Orders** You can ask for any of them by name. Sidekick also sorts what it returns by intent — scheduling, refills and controlled substances, labs and diagnostics, clinically urgent, administration and insurance, and FYI — and puts clinically urgent work first. ![Asking Sidekick for Queue categories.](https://zchipg5eqhxk0hvh.public.blob.vercel-storage.com/university/63851d1ac83ff68b.mp4) --- ## Try : > - *Show me the urgent items first.* > - *Summarize the Office Messages for Dr. Alvarez.* > - *Group these by what needs a scheduling change versus a refill.* > - *Which of these need a clinical decision today?* > **Good to know:** Sidekick keeps a running *handled X of Y* tally as you work. **Handled means reviewed and classified in this conversation — not closed or completed in Elation.** Nothing in the queue moves until you act on it yourself. --- ## What this action changes Nothing. It does not complete, reassign, delete, or change a queue item. --- ## If the result is incomplete - Confirm the **View Queue For** selection. - Choose a narrower category or person. - Sign in again if Elation asks. - Treat partial or truncated results as incomplete. - Open the queue directly in Elation before changing anything. --- ## Get support 💬 Reach out to our Support team however works best for you: - Start a chat using the **Support** button at the bottom right of the sidebar (side tabs) - Email us at team@tabflows.com or message us right here in the chat [Book a quick 15-30 minute chat!](https://go.team.tabflows.com/meetings/nafeesa) ## Related Articles - [How to use Sidekick to create an Elation non-visit note](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-to-create-an-elation-non-visit-note) - [How to use Sidekick to triage unfiled faxes in Elation](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-to-triage-unfiled-faxes-in-elation) - [How to use Sidekick to review Hint Clinical information](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-to-review-hint-clinical-information) - [Using Elation with Tabflows](https://www.tabflows.com/university/library/integrations/using-elation-with-tabflows) - [How to use Sidekick to triage unfiled faxes in Cerbo](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-to-triage-unfiled-faxes-in-cerbo) ## Related markdown Section index: [Sidekick](https://www.tabflows.com/university/library/sidekick.md) Alongside this page: - [Create and run clinic workflows with sidekick](https://www.tabflows.com/university/library/sidekick/create-and-run-clinic-workflows-with-sidekick.md) - [Get answers with patient context using sidekick](https://www.tabflows.com/university/library/sidekick/get-answers-with-patient-context-using-sidekick.md) - [How to control sidekick screen awareness](https://www.tabflows.com/university/library/sidekick/how-to-control-sidekick-screen-awareness.md) - [How to find a group of patients with smart segments](https://www.tabflows.com/university/library/sidekick/how-to-find-a-group-of-patients-with-smart-segments.md) - [How to use sidekick for labs medications and clinical review](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-for-labs-medications-and-clinical-review.md) - [How to use sidekick for patient files and uploaded records](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-for-patient-files-and-uploaded-records.md) - [How to use sidekick for patient summaries and visit prep](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-for-patient-summaries-and-visit-prep.md) - [How to use sidekick to create an elation non visit note](https://www.tabflows.com/university/library/sidekick/how-to-use-sidekick-to-create-an-elation-non-visit-note.md) Start here: - [Tabflows](https://www.tabflows.com/index.md) - [Tabflows pricing](https://www.tabflows.com/pricing.md) - [Tabflows FAQ](https://www.tabflows.com/faqs.md) - [About Tabflows](https://www.tabflows.com/about.md) - [Contact Tabflows](https://www.tabflows.com/contact.md) - [DPC workflow software](https://www.tabflows.com/dpc-workflow-software.md) - [Directory](https://www.tabflows.com/directory.md) - [Workflows](https://www.tabflows.com/workflows.md) - [DPC finder](https://www.tabflows.com/dpc-finder.md) Every page listed in sitemap.xml has a markdown twin at the same URL with `.md` appended, or by sending `Accept: text/markdown` to the canonical URL. 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