# Troubleshoot Tabflows Mobile > Most mobile issues come from sign-in, permissions, file limits, connectivity, patient context, or trying to use a desktop-extension action on a phone. Sidekick accepts files up to 20 MB each. Markdown view of https://www.tabflows.com/university/library/mobile/troubleshoot-tabflows-mobile — the HTML page is canonical. Product Library: Mobile › Help and safety Last checked: 2026-10-27 against Tabflows v3.10.63 Replaces Help Center article: https://help.tabflows.com/en/articles/16603662-troubleshoot-tabflows-mobile > **Summary:** Most mobile issues come from sign-in, permissions, file limits, connectivity, patient context, or trying to use a desktop-extension action on a phone. Sidekick accepts files up to 20 MB each. > **A note for non-human readers:** > > *When Tabflows Mobile misbehaves, similar symptoms can come from different places: Tabflows sign-in, browser permission, patient selection, file limits, internet connection, or work requiring desktop Chrome and its extension. The visible symptom points to the relevant layer. A tiny screen can host several problems at once, which is efficient in exactly the wrong way.* --- ## Sidekick does not open 1. Go directly to [https://app.tabflows.com/sidekick](https://app.tabflows.com/sidekick). 2. Confirm you are signed in with the correct Tabflows account. 3. Reload the page. 4. Try a current version of your mobile browser. 5. If the page remains unavailable, contact Support to confirm Sidekick access for your account. --- ## The keyboard covers part of the conversation Rotate the phone back to portrait mode, dismiss and reopen the keyboard, or reload the page. Sidekick is designed to resize around the mobile keyboard, but a browser can occasionally keep an old viewport size. --- ## Voice input is not working - Allow microphone access for Tabflows in your browser's site settings. - Reload Sidekick after changing permission. - Check your internet connection. - Close another app that may be using the microphone. - Type the prompt if voice input is unavailable. --- ## A file will not upload Confirm that: - The file is a JPEG, PNG, WebP, or GIF image, or a PDF, CSV, TXT, DOC, DOCX, XLS, or XLSX file. - The file is no larger than 20 MB. - No more than five files are attached to the prompt. - Your browser can access the phone's photos or files. --- ## Sidekick is using the wrong patient Clear the selected patient, search again, and confirm the name before sending another question. Start a new chat if the old thread contains unrelated patient context. --- ## Information is missing Ask Sidekick to show the source. Confirm the correct patient and file are selected. If the information only exists on a live EHR page, switch to desktop Chrome with the Tabflows extension or manually attach the relevant file. --- ## The answer is slow or incomplete 1. Wait for the response to finish. 2. Ask for one outcome at a time. 3. Remove unrelated pasted content or files. 4. Shorten the request. 5. Ask a focused follow-up for the missing part. --- ## An EHR action is not available Direct EHR interaction requires desktop Chrome and the Tabflows extension. Mobile Sidekick can prepare the work, but it cannot control a live EHR tab on your phone. --- ## Copy support details If Sidekick shows an error, use Copy support details when the button is available. Send the copied details to support@tabflows.com with a short description of what you were doing. --- ## Get support 💬 Need help or have a question? Reach out to our Support team however works best for you: - Start a chat using the **Support** button at the bottom right of the sidebar (side tabs) - Email us at team@tabflows.com or message us right here in the chat [Book a quick 15-30 minute chat!](https://go.team.tabflows.com/meetings/nafeesa) ## Related Articles - [Getting Started with Tabflows](https://www.tabflows.com/university/courses/tabflows-101) - [Tabflows Mobile overview](https://www.tabflows.com/university/library/mobile/tabflows-mobile-overview) - [How to open and sign in to Tabflows on your phone](https://www.tabflows.com/university/library/mobile/how-to-open-and-sign-in-to-tabflows-on-your-phone) - [How to connect the right patient in mobile Sidekick](https://www.tabflows.com/university/library/mobile/how-to-connect-the-right-patient-in-mobile-sidekick) - [What works on mobile and what requires desktop Chrome](https://www.tabflows.com/university/library/mobile/what-works-on-mobile-and-what-requires-desktop-chrome) ## Related markdown Section index: [Mobile](https://www.tabflows.com/university/library/mobile.md) Alongside this page: - [How to ask sidekick questions on mobile](https://www.tabflows.com/university/library/mobile/how-to-ask-sidekick-questions-on-mobile.md) - [How to attach photos and files in mobile sidekick](https://www.tabflows.com/university/library/mobile/how-to-attach-photos-and-files-in-mobile-sidekick.md) - [How to connect the right patient in mobile sidekick](https://www.tabflows.com/university/library/mobile/how-to-connect-the-right-patient-in-mobile-sidekick.md) - [How to open and sign in to tabflows on your phone](https://www.tabflows.com/university/library/mobile/how-to-open-and-sign-in-to-tabflows-on-your-phone.md) - [How to resume chats and reuse prompts or workflows on mobile](https://www.tabflows.com/university/library/mobile/how-to-resume-chats-and-reuse-prompts-or-workflows-on-mobile.md) - [How to use voice input in mobile sidekick](https://www.tabflows.com/university/library/mobile/how-to-use-voice-input-in-mobile-sidekick.md) - [Tabflows mobile overview](https://www.tabflows.com/university/library/mobile/tabflows-mobile-overview.md) - [Use tabflows mobile safely with patient information](https://www.tabflows.com/university/library/mobile/use-tabflows-mobile-safely-with-patient-information.md) Start here: - [Tabflows](https://www.tabflows.com/index.md) - [Tabflows pricing](https://www.tabflows.com/pricing.md) - [Tabflows FAQ](https://www.tabflows.com/faqs.md) - [About Tabflows](https://www.tabflows.com/about.md) - [Contact Tabflows](https://www.tabflows.com/contact.md) - [DPC workflow software](https://www.tabflows.com/dpc-workflow-software.md) - [Directory](https://www.tabflows.com/directory.md) - [Workflows](https://www.tabflows.com/workflows.md) - [DPC finder](https://www.tabflows.com/dpc-finder.md) Every page listed in sitemap.xml has a markdown twin at the same URL with `.md` appended, or by sending `Accept: text/markdown` to the canonical URL. Wider index: [llms.txt](https://www.tabflows.com/llms.txt), [llms-full.txt](https://www.tabflows.com/llms-full.txt), [sitemap.md](https://www.tabflows.com/sitemap.md), [sitemap.xml](https://www.tabflows.com/sitemap.xml). Support documentation: https://www.tabflows.com/university/library — append `.md` to any article URL for its raw markdown.