# Phones, Messages & Triage

> Route every call and message to the right person so nothing waits overnight for an answer.

Markdown view of https://www.tabflows.com/university/courses/patient-communication — the HTML page is canonical.

[](https://www.tabflows.com/university/courses)

1. [University](https://www.tabflows.com/university)
2. [Courses](https://www.tabflows.com/university/courses)

Intermediate course

Route every call and message to the right person so nothing waits overnight for an answer.

Front desk & staff · Self-paced · 3 lessons · 10 min · Free

[Start the course](https://www.tabflows.com/blog/after-hours-patient-message-triage)

## Lessons

1. [1 Triage after-hours messages A workflow for handling nights-and-weekends patient messages in a DPC practice, so urgent ones reach the provider fast and routine ones don't interrupt anyone's evening. 4 min](https://www.tabflows.com/blog/after-hours-patient-message-triage)
2. [2 Write a phone triage SOP A practical phone triage SOP structure for medical receptionists, virtual receptionists, and DPC front desks that need clear routing and follow-up. 3 min](https://www.tabflows.com/blog/medical-receptionist-sop-template-phone-triage)
3. [3 Close every call loop How clinics can turn patient calls into clear follow-up tasks instead of voicemail notes, sticky notes, and memory-based handoffs. 3 min](https://www.tabflows.com/blog/patient-call-follow-up-workflow-clinic)

Up next · Intermediate

### Membership Operations

Onboard, renew, and keep members with workflows that don't depend on anyone's memory.

Continue to the next course

## Related markdown

Section index: [Courses](https://www.tabflows.com/university/courses.md)

Alongside this page:

- [AI and mcp](https://www.tabflows.com/university/courses/ai-and-mcp.md)
- [DPC websites that convert](https://www.tabflows.com/university/courses/dpc-websites-that-convert.md)
- [Medical VA delegation](https://www.tabflows.com/university/courses/medical-va-delegation.md)
- [Membership operations](https://www.tabflows.com/university/courses/membership-operations.md)
- [Start a DPC practice](https://www.tabflows.com/university/courses/start-a-dpc-practice.md)
- [Tabflows 101](https://www.tabflows.com/university/courses/tabflows-101.md)
- [Tabflows for clinicians](https://www.tabflows.com/university/courses/tabflows-for-clinicians.md)
- [Task management follow ups](https://www.tabflows.com/university/courses/task-management-follow-ups.md)

Start here:

- [Tabflows](https://www.tabflows.com/index.md)
- [Tabflows pricing](https://www.tabflows.com/pricing.md)
- [Tabflows FAQ](https://www.tabflows.com/faqs.md)
- [About Tabflows](https://www.tabflows.com/about.md)
- [Contact Tabflows](https://www.tabflows.com/contact.md)
- [DPC workflow software](https://www.tabflows.com/dpc-workflow-software.md)
- [Directory](https://www.tabflows.com/directory.md)
- [Workflows](https://www.tabflows.com/workflows.md)
- [DPC finder](https://www.tabflows.com/dpc-finder.md)

Every page listed in sitemap.xml has a markdown twin at the same URL with `.md` appended, or by sending `Accept: text/markdown` to the canonical URL. Wider index: [llms.txt](https://www.tabflows.com/llms.txt), [llms-full.txt](https://www.tabflows.com/llms-full.txt), [sitemap.md](https://www.tabflows.com/sitemap.md), [sitemap.xml](https://www.tabflows.com/sitemap.xml). Support documentation: https://www.tabflows.com/university/library — append `.md` to any article URL for its raw markdown.