# How Griffin Concierge Medical runs premium concierge care through a single workflow layer > Premium concierge medicine depends on responsiveness, polished communication, and clean internal handoffs. Griffin Concierge Medical uses Tabflows as a workflow layer around Athena and the rest of its operating stack so the team can keep patient experience high without letting work scatter. Markdown view of https://www.tabflows.com/case-studies/griffin-concierge-medical — the HTML page is canonical. [All customer stories](https://www.tabflows.com/case-studies)/Griffin Concierge Medical Griffin Concierge Medical Impact 3Florida locations running on one shared workflow layer ![Griffin Concierge Medical](https://www.tabflows.com/_next/image?url=%2Fimages%2Flogo-griffin-healthcare.png&w=640&q=75) At a glanceThe problemWhy TabflowsWhat changed at a glance ![Griffin Concierge Medical](https://www.tabflows.com/_next/image?url=%2Fimages%2Flogo-griffin-healthcare.png&w=640&q=75) Company Griffin Concierge Medical Model Concierge Medicine Locations South Tampa, St. Petersburg & Lakewood Ranch, FL Team 11 physicians Uses Tabflows for SideTab, team handoffs, patient experience Griffin is the premium-practice story. The clinic needs its operations to feel as buttoned-up as its patient experience. Tabflows helps the team move through systems, coordinate handoffs, and keep communication quality high across three Florida locations. ## Griffin TL;DR - Griffin runs a full-suite Tabflows adoption across all three of its Florida locations. - The practice has built its reputation on premium, high-touch concierge care since 2008. - An 11-physician team coordinates patient handoffs across South Tampa, St. Petersburg, and Lakewood Ranch. ![A Griffin Concierge Medical provider consulting with a patient](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fgriffin-provider-consult.png&w=3840&q=75) ![A Griffin Concierge Medical physician, DO, with a patient](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fgriffin-provider-do.png&w=3840&q=75) ![Griffin Concierge Medical](https://www.tabflows.com/_next/image?url=%2Fimages%2Flogo-griffin-healthcare.png&w=640&q=75) At a glanceThe problemWhy TabflowsWhat changed The problem01 ## The problem ![Diagram showing an overwhelmed provider carrying emails, calls, forms, reports, admin, and tasks, passed through Tabflows to a relieved provider with a completed checklist](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fdiagram-get-it-off-your-plate.png&w=3840&q=75) Concierge patients expect fast, clear, high-touch communication. Behind that promise is a lot of operational work: messages, chart context, follow-ups, tasks, billing, scheduling, and staff coordination. “If the internal workflow is scattered, the patient experience gets harder to maintain.” If the internal workflow is scattered, the patient experience gets harder to maintain, especially across three separate locations. Why Tabflows02 ## Why Tabflows ![Diagram showing last visit, messages, meds, labs, and tasks all connected to Tabflows around a single patient record](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fdiagram-patient-hub.png&w=3840&q=75) Tabflows gives Griffin a workflow layer around the systems it already uses. Athena stays the clinical record. Tabflows becomes the operating surface around it, helping the team move between systems and keep work visible. For a concierge practice, the value is not only speed. It is consistency across every location and every handoff. What changed03 ## What changed ![Diagram showing patient text messages flowing through Tabflows into a reply, a task, and a follow-up, with a happy care team](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fdiagram-texts-become-action.png&w=3840&q=75) The right context is easier to find, the handoff is easier to make, and patient communication can be supported by the same operational layer across all three Florida locations. This is the story for clinics where patient experience is the product, and where the internal workflow has to be just as polished as the care itself. More ## Explore more case studies ![Impact Family Wellness](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fimpact-family-wellness-logo.png&w=256&q=75) Impact Family Wellness ended lost follow-ups by giving the whole team one shared workflow. ![Members of the Impact Family Wellness team](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fimpact-family-wellness-card-photo.png&w=3840&q=75) Impact Read the story ![Halcyon Health](https://www.tabflows.com/_next/image?url=%2Fimages%2Flogo-halcyon.png&w=256&q=75) Halcyon Health stopped juggling Quest, Spruce, and Elation in their heads. ![Members of the Halcyon Health team](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fhalcyon-card-photo.png&w=3840&q=75) Halcyon Read the story ![Salveo Direct Care](https://www.tabflows.com/_next/image?url=%2Fimages%2Flogo-salveo.png&w=256&q=75) Salveo Direct Care keeps growing its stack without workflows feeling more scattered. ![The Salveo Direct Care team](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fsalveo-team-real.png&w=3840&q=75) Salveo Read the story ![Thrive Direct Health Care](https://www.tabflows.com/_next/image?url=%2Fimages%2Flogo-thrive-direct-care.png&w=256&q=75) Thrive's whole team now returns to one shared workflow every single day. ![Dr. Brianna Wilson, NP, Thrive Direct Health Care](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Fthrive-provider.jpg&w=3840&q=75) Thrive Read the story ![AmarilloMD](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Famarillomd-logo.webp&w=256&q=75) AmarilloMD made Sidekick's AI part of daily care, not a separate browser tab. ![The AmarilloMD care team](https://www.tabflows.com/_next/image?url=%2Fimages%2Fcustomers%2Famarillomd-care-team.png&w=3840&q=75) AmarilloMD Read the story ## Related markdown Section index: [Case studies](https://www.tabflows.com/case-studies.md) Alongside this page: - [Amarillomd](https://www.tabflows.com/case-studies/amarillomd.md) - [Halcyon health](https://www.tabflows.com/case-studies/halcyon-health.md) - [Impact family wellness](https://www.tabflows.com/case-studies/impact-family-wellness.md) - [Salveo direct care](https://www.tabflows.com/case-studies/salveo-direct-care.md) - [Thrive direct health care](https://www.tabflows.com/case-studies/thrive-direct-health-care.md) Start here: - [Tabflows](https://www.tabflows.com/index.md) - [Tabflows pricing](https://www.tabflows.com/pricing.md) - [Tabflows FAQ](https://www.tabflows.com/faqs.md) - [About Tabflows](https://www.tabflows.com/about.md) - [Contact Tabflows](https://www.tabflows.com/contact.md) - [DPC workflow software](https://www.tabflows.com/dpc-workflow-software.md) - [Directory](https://www.tabflows.com/directory.md) - [Workflows](https://www.tabflows.com/workflows.md) - [DPC finder](https://www.tabflows.com/dpc-finder.md) Every page on this site has a markdown twin at the same URL with `.md` appended, or by sending `Accept: text/markdown` to the canonical URL. 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